SHIPPING

National

We offer free delivery across Italy.

International

International delivery costs will be charged to the Customer
according to the following:

• 15,00€ in Europe
• 35,00€ extra-EU countries

Delivery time:

• 1-2 working days in EU
• 2-3 working days for extra-EU countries

With the exception of Italy, all the shipments are by air, handled by DHL.

Currency, Prices and Duties

Prices displayed, payments and invoices of our products are in Euros or USD

Your bank or credit card issuer will apply own change quotations.

If shipping is in Europe shown price is VAT included.

If shipping is outside Europe the shown price calculated at the checkout will be without VAT 22%.

Custom duties and taxes are at the customer own and will not be refunded.

This amount is to be corresponded to the carrier, according to the process recommended by the carrier itself.

Please also note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the refund due.

There are no restrictions on the items we ship.

In the rare event of receiving a damaged order or if your parcel gets lost, please do get in touch with us as soon as possible.

Once the parcel has been delivered to the address provided we shall not be held liable.

RETURNS AND REPLACEMENT

In accordance with Art.64 of Legislative Decree n.206 dated 6th September 2005 and subsequent amendments and additions, the Customer is entitled to withdraw from the contract without any penalty and without specifying any reason within 14 (fourteen) business days from the date of receipt of the products at the address provided during the purchase process.

To exercise the right of withdrawal, the Customer must send an e-mail to customize@benedettabruzziches.com containing:
• Name and Surname;
• Order number;
• The desired type of compensation, to be chosen between:
– Product replacement;
– Refund.

The right of withdrawal cannot be applied to requests that do not specify the above mentioned details, unless the Customer sends a new, correct request. Upon receiving the request, an e-mail containing the return number will be sent to the Customer.
All the delivery costs for the return of the products are at the expense of the Customer.

Products must be returned within the time limit applicable to the right of withdrawal to the following address:

Benedetta Bruzziches,
Località Cucciale,11
01032 Caprarola (VT) – Italy.

All the risks linked to the shipment of the return are on the Customer. In order to be replaced or refunded, the returned products must have the tag, the label, the protective bag and the box as sold. Exchange items are subject to availability. Refunds will be made with the same payment method (credit card or PayPal) and in the same currency used for the purchase. The time of reimbursement may vary, depending on the payment circuit used for the purchase. Any potential variation between the amount paid and the amount refunded due to the fluctuation of exchange rates will not be reimbursed.

Our products are made using delicate leathers and fabrics, therefore, their surfaces are subject to variations and scratching, both of which are not be considered as imperfections.

Any manufacturing defect will be considered on a single basis only with a valid proof of purchase. If the manufacturing defect gets confirmed, it will take us 5 to 7 days on average to fix the product and ship it back to the Customer.

We kindly ask our Customers to strictly follow our return/replacement policy.